4fachai Privacy Policy

This Privacy Policy ("Policy") describes how 4fachai ("4fachai", "We", "Us", "Our") collects, uses, stores, and discloses personal data about individuals ("You", "Player", "User") who access or use the 4fachai website and gaming platform located at 4fachai.net.

This Policy applies to all personal data collected through your use of the 4fachai platform, including data provided during account registration, during KYC verification, through your gaming activity, through communications with our support team, and through your use of 4fachai promotional offers.

By creating a 4fachai account or by continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the 4fachai platform and may request account closure by contacting our support team.

4fachai collects personal data through several channels and at different points in your relationship with the platform. The categories of personal data we collect are described in the table below.

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for regulatory compliance purposes and with your explicit consent.

4fachai uses the personal data collected about you for the following purposes:

• Account Management: To create, maintain, and manage your 4fachai player account, including processing your login credentials and account preferences.
• Identity Verification (KYC): To verify your identity, age, and eligibility to use the 4fachai platform in compliance with Philippine gaming and anti-money laundering regulations.
• Transaction Processing: To process deposits and withdrawal requests via GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, QR Ph, and 7-Eleven CLiQQ.
• Platform Operations: To provide, maintain, and improve the 4fachai gaming platform, including troubleshooting technical issues and monitoring system performance.
• Regulatory Compliance: To comply with applicable laws, gaming regulations, anti-money laundering (AML) obligations, and requests from Philippine regulatory and law enforcement authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling and to administer deposit limits, cooling-off periods, and self-exclusion requests.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance via live chat and email.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about new 4fachai games or features — but only where you have opted in to receive such communications.
• Analytics and Improvement: To analyse aggregate usage patterns and improve the design, content, and functionality of the 4fachai platform.

4fachai processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and 4fachai — i.e., to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with our legal and regulatory obligations, including KYC requirements, AML compliance, and cooperation with Philippine authorities.
• Legitimate Interests: Processing is necessary for 4fachai's legitimate interests in preventing fraud, maintaining platform security, and improving our services — provided those interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4fachai does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Processors: E-wallet providers (GCash, Maya, GrabPay), banks (BPI, BDO, Metrobank), and payment network operators (InstaPay, PesoNet, QR Ph) to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and document verification service providers engaged to assist with identity checks required under Philippine regulations.
• Fraud Prevention and Security Services: Specialised fraud detection providers that help 4fachai identify and prevent suspicious activity on the platform.
• Regulatory and Law Enforcement Authorities: Philippine government agencies, gaming regulators, the Anti-Money Laundering Council (AMLC), and law enforcement bodies where disclosure is required by law or court order.
• IT and Infrastructure Providers: Cloud hosting, data storage, and technical support providers who process data on 4fachai's behalf under strict data processing agreements.
• Professional Advisers: Lawyers, auditors, and insurers where necessary for the operation and protection of 4fachai's business interests.

All third-party service providers who receive your personal data are contractually required to process it securely, use it only for the specified purpose, and comply with applicable data protection laws. 4fachai remains responsible for ensuring that these providers maintain appropriate safeguards.

4fachai uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data stored on your device.

The categories of cookies used on the 4fachai platform are as follows:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations so that you do not need to re-enter them each visit.
• Analytics Cookies: Used to collect aggregate, anonymised data about how players navigate the 4fachai platform, which pages are visited most frequently, and where technical errors occur. This data helps us improve the site.
• Marketing Cookies: Used where you have consented to receive targeted promotional content related to 4fachai. These cookies track whether you have previously visited the platform and interacted with certain promotional content.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of the 4fachai platform. Your consent to non-essential cookies is requested when you first visit the platform and can be updated at any time via your account settings.

4fachai retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and KYC Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and gaming licence requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and its implementing rules.
• Gaming Activity Data: Retained for a minimum of three (3) years to support dispute resolution, responsible gaming monitoring, and regulatory audits.
• Customer Support Communications: Retained for two (2) years following the resolution of the relevant support interaction.
• Marketing Preference Records: Retained for the duration of your account or until you withdraw consent, whichever is earlier.
• Technical and Log Data: Typically retained for up to twelve (12) months for security monitoring and debugging purposes.

Where data is no longer required and no legal retention obligation applies, 4fachai will securely delete or anonymise the data so that it can no longer be associated with any individual.

4fachai implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 4fachai platform.
• Encryption of sensitive data at rest, including financial details and identity documents, using industry-standard encryption protocols.
• Access controls limiting data access to authorised 4fachai personnel who require it for legitimate operational purposes.
• Regular security assessments, vulnerability scanning, and penetration testing of the 4fachai platform infrastructure.
• Two-factor authentication (2FA) options for player accounts to reduce the risk of unauthorised access.
• Staff training on data protection and security responsibilities.

While 4fachai takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your own login credentials and for notifying 4fachai immediately if you suspect your account has been compromised.

The 4fachai platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 4fachai does not knowingly collect personal data from individuals under the age of 21.

During registration, all players are required to confirm that they meet the minimum age requirement. 4fachai conducts age verification checks as part of the KYC process and reserves the right to request supporting documentation at any time to verify a player's age.

If 4fachai becomes aware that personal data has been collected from a player who is under 21 years of age, the account will be immediately suspended, all funds frozen pending investigation, and the personal data of the minor will be deleted from our systems as soon as practically possible in accordance with applicable law. Any bonuses claimed or winnings generated by an underage account will be forfeited.

If you are a parent or guardian and believe that your child may have registered on the 4fachai platform, please contact our support team immediately at [email protected] so that we can investigate and take prompt action.

As a data subject under the Philippine Data Privacy Act, you have the right to exercise the following rights in relation to your personal data held by 4fachai:

• Right to Access: Request a copy of the personal data 4fachai holds about you, together with information about how it is being processed.
• Right to Correction: Request correction of inaccurate or incomplete personal data. For certain data fields, you may be able to update your information directly from your account profile page.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 4fachai's legal retention obligations outlined in Section 7.
• Right to Data Portability: Request that your personal data be provided to you in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Object: Object to processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, though 4fachai may be required to continue processing where there are compelling legitimate grounds.
• Right to Restrict Processing: Request that 4fachai restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful.

To exercise any of these rights, please contact the 4fachai Data Privacy team via live chat or by emailing [email protected] with the subject line "Data Privacy Request". We will respond to all verified requests within thirty (30) days of receipt. We may require you to verify your identity before processing a data rights request to prevent unauthorised disclosure of your personal data.

In certain circumstances, personal data collected by 4fachai may be transferred to and processed in countries or territories outside of the Philippines. This may occur where our technology infrastructure providers, cloud hosting services, or third-party processing partners operate servers or facilities in other jurisdictions.

Where such cross-border transfers occur, 4fachai takes appropriate steps to ensure that your personal data receives a level of protection equivalent to that provided under Philippine law. These steps may include entering into data transfer agreements incorporating standard contractual clauses, conducting transfer impact assessments, and verifying that receiving parties maintain adequate security standards.

By using the 4fachai platform and accepting this Privacy Policy, you consent to the transfer of your personal data to other jurisdictions where necessary for the operation of the platform, subject to the safeguards described above.

The 4fachai platform may contain links to third-party websites, tools, or services. These links are provided for convenience only and do not constitute an endorsement by 4fachai of the content, products, or privacy practices of those third-party sites.

This Privacy Policy applies solely to personal data collected and processed by 4fachai. 4fachai has no control over and accepts no responsibility for the privacy practices of any third-party website you may access through a link on the 4fachai platform. We encourage you to review the privacy policy of any external site you visit before submitting personal information to it.

4fachai reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The date at the top of this page reflects the date on which this Policy was most recently reviewed and updated.

Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — 4fachai will notify registered players via the email address on file or through a prominent notice displayed on the platform prior to the changes taking effect. For minor or non-material updates, continued use of the 4fachai platform following publication of the revised Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how 4fachai is protecting your personal data.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 4fachai has handled your personal data, please contact our team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the 4fachai website. For data privacy enquiries, please indicate "Data Privacy" at the start of your message so our team can route it correctly.
• Email: [email protected] — include "Data Privacy Request" in the subject line. We aim to respond to all data privacy enquiries within thirty (30) calendar days.

If you are not satisfied with 4fachai's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the supervisory authority responsible for data protection matters in the Philippines. Details of how to contact the National Privacy Commission are available on the Commission's official website.

4fachai is committed to resolving all privacy concerns fairly and transparently. We treat every data privacy enquiry seriously and will investigate complaints thoroughly before providing a substantive response.